Returns Policy.
We stand behind ODORSTRIKE. If it doesn't work for you, we'll take it back.
7-day return window
You can return your order within 7 days of delivery; you don't need to give a reason. The product must be at least 80% full and in its original packaging.
Hygiene note: Because ODORSTRIKE is a personal-use product, returns are accepted only if the bottle is undamaged, at least 80% full and in its original packaging.
How to initiate a return
- Email info@smelloff.in or WhatsApp +91 93929 74031 with your order ID
- Mention reason for return (optional but helps us improve)
- We'll arrange reverse courier pickup within 2–3 business days. If reverse pickup is unserviceable for your pincode, you can self-ship to our Hyderabad hub and we will reimburse return shipping up to ₹70 upon providing the courier receipt
- Refund is processed within 5–7 business days after we receive and inspect the product
Refund method
- Prepaid orders: refunded directly to the original payment source (UPI / card / netbanking)
- COD orders: the product amount is refunded via bank transfer (NEFT/IMPS/UPI) — we'll collect account details when you initiate the return. The COD handling charge is not refunded (see the Refund Policy).
Non-returnable cases
- Orders returned after 7 days from delivery
- Products with less than 80% contents remaining
- Products damaged due to misuse (sprayed on skin, used on leather/suede, exposed to extreme heat)
- Multiple-unit orders where bottles have been opened and used past trial
Damaged or wrong product
If you received a damaged bottle or the wrong variant, contact us within 48 hours with photos or video proof. We'll replace it free of charge — you don't need to return the original.
Returns support & assistance
Questions about initiating a return?
Email: info@smelloff.in
WhatsApp: +91 93929 74031 (Fastest response)
Our team will help arrange pickup or answer any policy questions.
