ODORSTRIKE

Payment Failed / Failed Transaction Policy

At Smelloff, online payments are processed securely in real time through our payment partner, Razorpay (supporting UPI, debit/credit cards, and net banking). If an issue occurs during checkout, here is how transactions are resolved:

1. Money debited but order not confirmed

If your bank account or payment app was debited but you did not see an order confirmation screen:

• In most cases, your bank will automatically reverse the transaction within 24–48 hours.
• If the debited amount is captured by our payment gateway, our system automatically verifies the payment and confirms your order.
• If your order is still unconfirmed after 2 hours, email us at [email protected] or message us on WhatsApp with your payment ID / bank reference number and phone number.

2. Payment failed at checkout

If checkout displays a "Payment Failed" notification and no amount was deducted from your account, you may simply retry with UPI, cards, or select Cash on Delivery (COD).

3. Duplicate deduction

If multiple debits occurred for a single order attempt, any duplicate unlinked charge is automatically refunded to your original payment method within 5–7 business days by the banking system.

Refund Timeline

All automated gateway refunds are credited back to the original source account within 5–7 business days, subject to your bank's processing timelines.

Contact for Payment Inquiries