Refund Policy.
Refunds are processed for valid returns, cancellations, and failed payments. Below are the specific terms.
Eligibility for refund
- Product returned within 7-day return window (see Returns Policy)
- Order cancelled before dispatch
- Damaged or wrong product delivered
- Package lost in transit and not recoverable
- Payment deducted but order not confirmed (auto-refund within 5–7 days by payment gateway)
Refund timeline
- UPI / Cards / Netbanking: 5–7 business days after return is received and inspected
- COD orders: 5–7 business days via bank transfer (NEFT/IMPS) after we collect your account details
- Cancellations before dispatch: refund initiated within 24 hours
Refund amount
The full product amount is refunded. Shipping is free on all orders, so nothing is deducted for it. Cash on Delivery orders carry a ₹89 handling charge (₹318 collected on delivery), shown at checkout before you order. That charge pays for collecting cash on delivery and is not refunded: a returned COD order is refunded ₹229 per bottle.
Partial refunds
ODORSTRIKE is sold as a single 50ml unit (₹229). If you ordered more than one bottle and return only some of them, a partial refund is processed for the returned units at their per-unit price. The units you keep are not affected.
How to track your refund
Once we initiate the refund, you'll receive a confirmation notification with the refund transaction reference ID. For bank/UPI refunds, the amount appears in your account based on your bank's processing SLA (usually 5–7 business days). If the refund is delayed beyond 10 business days, contact info@smelloff.in or WhatsApp +91 93929 74031.
Order cancellation
You can cancel any order before it is dispatched for a 100% full refund — see our Cancellation Policy. Once dispatched, the order cannot be cancelled in transit but can be returned post-delivery as per our Returns Policy.
Refund support & enquiries
Questions about a pending refund or status?
Email: info@smelloff.in
WhatsApp: +91 93929 74031 (Fastest response)
Please include your Order ID and payment ID / bank reference (for online payments) for instant assistance.
